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FAQ

 

How do I track the status of my order?

When your order ships from our warehouse, you'll receive an email confirmation with your shipping tracking number.

 Can I order by phone, email or fax?

You will find placing an order on our website fast and convenient. If you wish to speak to a representative, members of our team are ready to take your order by phone on 01625 464676, Monday to Friday 9:00 – 16:00 UK time.  To protect your security, we do not accept orders via email or by fax.

 How should I care for my sunglasses?

Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your lenses, over time and with repetition, the damage will become visible.

What if I need my sunglasses adjusted?

Our brands are renowned worldwide and opticians everywhere will recognize the adjustment you require and have the tools to complete the work successfully.

 What does "polarised" mean?

Polarised lenses fight glare by minimising the passage of undesirable light to the eye. The result is sharper vision, more vivid colour and greater depth perception.

What does "photochromatic" mean?

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

What are anti-reflective lenses?

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

What are the benefits of gradient lenses?

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

Why might I want interchangeable lenses?

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

What are the benefits of mirrored lenses?

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

How do I find my frame size?

To find your frame size, measure your features according to this guide:

Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mm - 62mm

Bridge Size:
The distance between lenses.
Approx. 14mm - 24mm

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mm - 150mm

How is the lens size measured?

This is the diagonal measurement from one top corner of the lens to the opposite bottom corner of the same lens

Can I fit prescription lenses into these frames.

Frames – the answer is yes. All the frames we supply are designed to accept prescription lenses. That is why they come fitted with temporary clear plastic lenses.

Sunglasses – it is worth checking with your optician first.

 What difference do lens colours make?

All colours absorb light differently. Lens colours determine which parts of the light spectrum pass through the lens to your eye.

  • Gray or "smoked" lenses protect eyes from dangerous ultraviolet radiation without distorting colours. They reduce glare and absorb the same quality of light at any wavelength, which makes them good for driving, prolonged wear and general use.
  • Yellow lenses filter out near-UV blue light while allowing a larger percentage of other frequencies through. Since blue light creates glare, these lenses make everything really bright and sharp. Just don't use them for anything that requires accurate colour perception. With yellow lenses, colours are very distorted.
  • Brown lenses are good for general use. Like yellow lenses, they filter out a large proportion of blue light, but they offer greater clarity and contrast, and help you maintain optimal vision even in irregular light.
  • Green lenses offer the highest contrast and greatest visual acuity of any tint. They also filter some blue light and reduce glare. This filter is recommended for prolonged use in extreme conditions.
  • Purple and rose lenses offer the best contrast for object against a green or blue background, making them ideal for water sports.