- Free UK shipping and returns
- same day despatch
- authorized online retailer
- outstanding customer service
Terms & Conditions
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
About our products
Our orders are processed on-line. As UK registered company we sell only genuine products to which all the normal warranties and guarantees apply. Scratched lenses and accidental damage are not normally covered by the manufacturers warranty. We only sell brands we consider to be the strongest, and at the forefront of eyewear design. Not all models within those brands feature on the site but all current models are available on request.
All products sold by us are guaranteed according individual manufacturer guidelines against faulty workmanship subject to fair wear and tear. Accidental damage is not covered.
Please contact us if you have an issue, we will do our best to help you resolve any issues as quickly as possible.
Right to cancel
In accordance with Distance Selling Regulations (2000) and Consumer Protection (Distance Selling)(Amendment) Regulations 2005, you may cancel your order at any time without reason. If you have not taken delivery a full refund will be made. Please allow up to 7 working days for the credit to arrive back onto your card or PayPal account.
Should you wish to cancel your order once you have received your goods and receive a refund, you must confirm this in writing (includes email) within 7 working days of receipt.
If goods have already been despatched and you have taken delivery you should return the item to us at the following address: Returns Dept. shop4shades, St James House, Prestbury, Macclesfield, Cheshire SK10 4HP.
The item(s) must be returned to us unused and in new condition with all guarantees and warranty paperwork and security tag intact. We will not consider a refund unless the item/s are returned to us as shipped to you.
Please do not remove the security tag attached to the eyewear unless you intend to keep the goods.
You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you use an insured method of postage. If goods are returned after the seven working day period we will only issue a credit note or exchange up to 30 days from receipt. Refunds for returned goods will take up to seven working days to reach your account from your notification.
This does not affect your statutory rights as a consumer.